Do you need help on how to use MOS?
We can support you in the day-to-day use of MOS tools in French and English.
The helpdesk handles all questions relating to applications and software, with a promise to answer as quickly as possible.
Good task management at the helpdesk increases customer satisfaction:
- quick, effective help by e-mail or phone,
- meticulous follow-up of incidents or transfer of more complicated requests to higher level support until they have been answered,
- regular information on the problem-solving progress and, of course, in the end, verification of results with you.
For quick, relevant feedback on the use of tools, our support uses:
- web support
At our resource centre you can view guides, tutorials and a knowledge database, watch demonstrations, and discuss with others on our forums and blogs.