Support services

A dedicated team of experts to build, implement and support you according to our project methodology.

Closest to you and your target audiences’ needs with customisation:

• portals and content that fits your design guidelines:
• configuration: architecture, security, communication, administration
• specific development: custom features and reports
• interfacing with your application environment (HRIS, ERP, CRM, etc.)

Administrators and authors: training that fits your needs and schedules

Our onboarding system combines synchronous training sessions, either in person and/or in virtual classes with e-learning resources. Your progress and knowledge of the tools will be rewarded with credits and badges.

We can cover some or all of the administration of your platform:

• Import content and configure registration
• Periodic user updates
• Periodic reports
• Communication: announcements, notifications, forums, blogs
• Create questionnaires

• Free resources available 24/7 on the MOS Center
• Portal to create and manage help tickets.
• Help using the tools with support time passes

Hosting security and quality is provided by ISO 27001:2013/Good Privacy/OCPD/APPD-certified professionals. In our SLAs, we guarantee an annual availability rate for our services and a service recovery time.

Updates and feature requests are taken into account and included in the roadmap. Any specific developments are made as an extension to ensure compatibility.

We measure how your platform is used, continuously train your administrators, and take into account branding changes. The QAP also includes periodic audits and quality reviews as well as a portal overhaul every two years.